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Descriptor Details

  • Descriptor Title
    Introduction to Hotel Management
  • C-ID Number
    140
  • Units
    3.0
  • Date of Last Revision
    10/12/2017 04:44:19 PM PDT

General Description

An introduction to the operating system and components of a hotel-resort facility, which includes: front office, housekeeping, food and beverage, sales and marketing, accounting, property maintenance, human/resource management and information systems.

Prerequisites

No information provided

Corequisites

No information provided

Advisories

No information provided

Content

  • The Hotel Industry Overview
  • Hotel Organization
  • Rooms Division Operations
  • Front Office Accounting
  • Sales & Marketing
  • Human Resources - Staffing & Scheduling

Lab Activities

No information provided

Objectives

At the conclusion of this course, the student should be able to:

  • Classify lodging facilities based on size, target markets, and levels of service.
  • Identify and describe the various operational departments and staff within a full-service hotel.
  • Determine room rates based on different strategies such as the Hubbart Formula.
  • Conduct a comparative market analysis and develop a plan improving service and revenue at a selected property.

Evaluation Methods

Exams, Quizzes, Projects, Portfolio and Written Assignments

Textbooks

Foundations of Lodging Management, David Hayes

Managing Front Office Operations, Michael L. Kasavana and R. Brooks

Descriptor Administration

  • Public Review Needed
    No
  • Next Descriptor Review
    No information provided
  • Resubmission Requirements for Courses
    No information provided
  • Resubmission Deadline
    No information provided
  • Comments

    N/A

  • Notes

    No information provided

  • Keywords
    1st:11/23-12/16/16
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